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C-C
guide

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 One to One

Course
plans

Specific
issues

Assessment  Reading


Initiating the Session

Preparation 

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Puts aside last task, attends to self comfort

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Focuses attention and prepares for this interview

Establishing initial rapport 

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Greetings: greets patient and obtains patient’s name                           

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     Introductions: introduces self, role and nature of interview, obtains         consent

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     Respect: demonstrates interest, concern and respect for patient as a person,    ensures patient’s physical comfort

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Non–verbal behaviour: demonstrates appropriate e.g. eye contact, posture & position, movement, facial expression, use of voice

Identifying the reason(s) for the consultation  

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The opening question: identifies the patient’s problems or the issues that the patient wishes to address (e.g. “What problems brought you to the hospital?” or “What are the problems that you’d like to discuss today?”)

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         Listening to the patient’s opening statement: listens attentively without interrupting or directing patient’s response 

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Facilitative response: facilitates patient's responses verbally and non–verbally

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     Cues: picks up verbal and non–verbal cues (body language, speech, facial expression, affect)

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     Screening: checks and confirms list of problems or issues that the patient wishes to cover (e.g. “so that’s headaches and tiredness, what other problems have you noticed?” or “is there anything else you’d like to discuss today as well?”)

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Agenda setting: negotiates agenda and format of interview taking both patient’s and physician’s needs into account

 

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