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EDUCATIONAL PRINCIPLES OF EFFECTIVE COMMUNICATION

        Ensures an interaction rather than a direct transmission process (telling someone what to do or only listening is not enough)  note analogy with senders and receivers 

       Reduces uncertainty (eg about diagnosis or unexpected outcomes of care, agenda, roles of participants, trustworthiness) 

       Demonstrates dynamism (ie enthusiasm and involvement as well as flexibility in relating to different individuals and contexts) 

       Requires planning and thinking in terms of outcomes (eg effectiveness is one thing if I am angry and want to vent emotion but is something quite different if I want to resolve the misunderstanding behind the anger) 

       Follows the helical model ( ie what I say influences what you say in a spiral fashion and reiteration and repetition, coming back around the spiral of communication at a little different level each time are essential)

 

 

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