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C-C
guide

 Handouts

 One to One

Course
plans

Specific
issues

Assessment  Reading

 

Building relationship 

Developing rapport

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Acceptance: acknowledges patient's views and feelings; accepts legitimacy, is not judgmental

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Empathy: communicates understanding and appreciation of the patient’s feelings or predicament

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Support: expresses concern, understanding, willingness to help; acknowledges coping efforts and appropriate self care; offers partnership               

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Sensitivity: deals sensitively with embarrassing and disturbing topics and physical pain, including when associated with physical examination

 

Non-verbal behaviour

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 Non-verbal behaviour: demonstrates appropriate non–verbal behaviour e.g. eye contact, posture & position, movement, facial expression, use of voice    

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Use of notes: if reads, writes notes or uses computer, does in a manner that does not interfere with dialogue or rapport

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Picks up patient’s non–verbal cues: body language, speech, facial expression, affect; checks them out and acknowledges as appropriate

 

Involving the patient

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Sharing of thoughts: shares thinking with patient to encourage patient’s involvement (e.g. “What I’m thinking now is.......”)

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Provides rationale: explains rationale for questions or parts of physical examination that could appear to be non-sequiturs                                                

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Examination: during physical examination, explains process, asks permission

 

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